How can we help?

Free covers the core: log every dose, run one protocol at a time, and browse the peptide catalogue.

Pro adds vial and stock tracking with the reconstitution maths, unlimited active protocols on one calendar, the full written entry for every peptide, the knowledge base, and side-effect tracking.

Ultimate is everything in Pro plus Coach, the assistant that can read your protocol, stock and log and answer questions about them.

Pro is $6.99 a month or $49.99 a year, which works out at $4.16 a month. Ultimate is $14.99 a month or $99.99 a year, which works out at $8.33 a month.

Prices are shown in your own currency in the App Store before you confirm anything, and the App Store price is always the one that applies.

Yes — seven days. The trial converts into a paid subscription when it ends unless you cancel before then, so if you decide it isn’t for you, cancel any time during the seven days and you won’t be charged.

Through the App Store, using the payment method already on your Apple account. We never see your card number or billing address — Apple handles the payment and tells us only that a subscription is active and which tier it is.

Open You → Plan → Subscription and tap Restore purchases. That re-reads your entitlements from the App Store and is the fix for almost every case, including a new phone or a reinstall.

Make sure you’re signed into the same Apple account that made the purchase. If it still doesn’t appear, email us with the date of the purchase and we’ll sort it out.

Yes. The Subscription screen offers the switch to yearly, and Apple prorates the change. Moving between Pro and Ultimate works the same way.

No. The subscription is tied to your Apple account. A Polypep account is a separate, optional thing — it exists to sync your own records between your iPhone and iPad and to publish protocols if you want to.

Cancelling happens in the App Store, not inside Polypep — Apple owns the subscription, so only Apple can end it:

• Open Settings on your iPhone or iPad
• Tap your name at the top, then Subscriptions
• Pick Polypep and tap Cancel Subscription

The app’s Subscription screen has a shortcut straight to that page. On Android, the equivalent lives under Subscriptions in the Google Play app.

Nothing is deleted. You keep access to the paid features until the end of the period you already paid for, and after that the app returns to Free — your dose history, stock entries and biomarkers all stay exactly where they are. Resubscribing later picks up where you left off.

Refunds are handled by Apple, not by us, because Apple is the merchant of record. Request one at reportaproblem.apple.com with the Apple account that made the purchase. Google Play purchases follow the Google Play refund policy.

Your statutory consumer rights apply on top of those policies. If Apple turns down a request you think was fair, tell us and we’ll see what we can do.

In the app, under You → Account. Deleting removes the account and the records synced to it from our servers. The copy on your device is yours — keep it or delete the app.

Deleting your Polypep account does not cancel an App Store subscription. Cancel that separately, using the steps above.

No. Polypep is educational software and a record of what you enter. It does not diagnose, treat, prescribe, or tell you what to take. It is not a medical device and it is not a substitute for a licensed clinician who knows your history.

Many of the compounds described in the app are research chemicals or prescription-only medicines, and their legal status varies from country to country. What you do with the information is your decision and your responsibility.

Published sources: peer-reviewed literature, clinical trial registries, regulatory records such as FDA labelling and DailyMed, and manufacturer documentation. Peptide entries link out so you can read the source yourself rather than take our word for it.

Evidence quality varies enormously between compounds — some have human trials behind them, some have only animal data, and some have very little. The app labels that rather than flattening it, and dose ranges reflect what the literature and community practice report, not a recommendation to use them.

No. The bloodwork section explains what a given marker measures and why it is often watched alongside a particular compound, with an evidence tier attached. Deciding what to test, how often, and what a result means is a conversation with a clinician, working from a real lab report and your own history.

Other users. A published protocol is a recipe someone chose to share — compounds, doses, timing and duration. We don’t verify it, endorse it, or check it for safety, and follower counts measure popularity, not evidence. Treat it as what somebody did, not as what you should do.

No, and it is instructed not to try. Coach is useful for the arithmetic and the admin — how many units on a 100-unit syringe, what runs out first, what you logged last week. It can be wrong, it says so in the app, and it is bound by the same rule as the rest of Polypep: educational only, never medical advice.

No. We sell software. Polypep has no shop, no affiliate links, and no supplier relationships, and we don’t help anyone source compounds.

On your device first. Doses, stock, biomarkers, custom protocols and your profile are written to a database on the phone itself, and the app works fully with no account and no connection.

If you sign in, those records also sync to a private area of our server so your other devices can see them. That area is readable only by your own account. Full detail is in the privacy policy.

No. Your dose log, stock and biomarkers are never published. The only thing that becomes public is a protocol you explicitly choose to publish, and that publishes the recipe only — the compounds and schedule — never your own history against it.

Neither. Polypep contains no advertising SDK, no analytics SDK and no crash reporter. We don’t track you across apps, we don’t build a profile on you, and we don’t sell or share your data with brokers.

With your permission it reads a small set of measurements — sleep, resting heart rate, heart-rate variability, weight and similar — so trends sit next to your doses, and it can write a few values back. You grant and revoke this per data type in iOS Settings, and the app works without it.

Health data is never sold, never used for advertising, and never shared with third parties.

Those are the two features that send anything to a third party. Scanning a vial label sends the photo for text extraction. Asking Coach sends your message and, when a tool runs, the information that tool returned — a summary of recent doses, for instance — because that is what the answer is built from.

Both go to Google’s Gemini models through a gateway we operate, and are used to produce your result, not to train models. Every Coach tool is governed by permissions you control under You → Preferences → Coach: reads can be switched off, writes are set to never, ask or automatic, and a tool you disable is never offered to the model at all.

Yes — email us and we’ll provide what we hold in a machine-readable format. If you are in the EEA this is your right to data portability, along with access, correction and erasure, all listed in the privacy policy.

Sync needs you signed into the same Polypep account on both devices — it is the account, not the device, that owns the records. Check You → Account on each, make sure both have a connection, and give it a moment to catch up.

Records sync last-write-wins, so the most recent edit is the one that survives if you changed the same thing on both devices while one was offline.

Tell the app the peptide, how much powder is in the vial and how much water you added. It works out the concentration and converts your dose into units on an insulin syringe, so you draw the right amount without doing the arithmetic each time. Logging a dose then comes off that vial, which is where doses-left and days-left come from.

Check that notifications are allowed for Polypep in iOS Settings, and that the protocol you expect a reminder for is actually the active one. Reminders are scheduled on the device, so a phone that was off at the scheduled time will not deliver it retroactively.

Yes. Missed doses stay on the Today screen for the week so you can backfill them from the same list, and you can log any dose against an earlier date and time.

Polypep is built for iPhone and iPad today. An Android build exists but is not released; if you want it, tell us — demand is how we decide.

Email [email protected]. For a bug, the sequence that caused it plus your device and iOS version is usually enough for us to reproduce it. Feature requests genuinely shape what gets built next.